21 Dog Years
First let me say that this 21 Dog Years made me laugh harder than any other book I’ve read since Me Talk Pretty One Day. It’s kind of Office Space meets Tetherballs of Bogainville meets Andy Richter and probably was especially funny to me because I lived through the exact same time and had experiences that while not as outlandish as the author’s, still felt very familiar.
Mike Daisy, who wrote this book which describes his experiences after college first in the temping world and then in the world of a .com company (actually the .com company, Amazon.com) describes himself as a slacker, a dilettante, and a geek, but not a particularly “high-level” geek. I could describe myself in the same terms, but not quite as flamboyantly. In high school I was an introverted science-oriented student, but lacked the savant capabilities one often sees portrayed in the movies where the resident geed can get in front of his computer, start typing really fast, squint, strains as if a bit constipated, and then shout “I’m in!” as he’s just hacked into a national defense supercomputer. I did, however, participate in things that either amazed or confused my family since at that time the Internet was something only a small group of academicians knew much of anything about. This was, after all, back in the early 1980’s.
Daisy is a few years younger than me, and while I somehow lucked into my first job as a programming assistant in a student travel/exchange company, it appears he roamed his way around Europe in true bohemian style, at least for a bit before coming back and continuing a pseudo-bohemian existence in Seattle, where it seems it is very easy to be bohemian, or at least it was in the 1990’s. Instead of going on to grad school as I did, Daisy just temped for a while and eventually lucked into a job with Amazon.com in 1998 when they were just starting to fly.
What ensues is a tale of an Amazon.com insider, or at least an Amazon.com Customer Support insider. Being a telemarketer in high school for a summer and after college being a technical support drone for a software company, I know first hand that one can become cynical very quickly. Daisy describes how this became, at least for him, an opportunity to ship scandalous books to clergy or others who were nasty to him, or to alternately refund or send free stuff to people who were nice. In order to decrease his long call resolution average, he would simply hang up on customers within a few seconds of picking up their call.
As with other blindingly successful .coms of this era, Amazon.com was (and still is) headed by a charismatic leader, Jeff Bezos, whom all the Amazon.com employees seemingly looked up to as a “geek Mesiah.” Daisy intersperses his prose with emails that he wrote (but never sent) to Bezos. These emails are so intimate because they were never meant to be sent, more of an exercise in soul searching and Daisy trying to understand his very conflicting feelings toward Bezos and Amazon.com. On the one hand, Daisy was overtaken with the “coolness” of the ideas that Amazon.com pitched and it’s divine Jeff. On the other hand, Daisy is slowly having his soul sucked out of his body by answering the same questions, request, or complaints every day all day long. He finally is able to maneuver out of phone support to a more coveted “Business Development” department by making up a study he has concocted, but this just serves to show him how random and meaningless things are.
In fact, the whole book is really Daisy’s search for meaning in a seemingly meaningless universe. From his college days where he attained the superfluous degree in Aesthetics, to his wanderings in Europe and Seattle, he, along with many of us from his generation, were convinced that some monumental event in the future (something similar to the incredible events we watched happening in the late 80’s and early 90’s in Eastern Europe and the Soviet Union) would somehow wipe the playing board in some way that would make whatever we were doing at the moment irrelevant. So what was the point in working hard, saving money, and generally being miserable?
Amazon.com, as Daisy portrays it, and really the whole internet, became something to “believe in” for all those non-believers. It was the revolution and the revelation rolled into one. But when it became obvious that while the rules were turned on their heads, this was not necessarily better than the old rules. They were just less comprehensible and more based on random fate. This, the final reckoning that all .com’s went through when the investors all of sudden realized that they had actually needed to turn profits, and his own conscience, finally broke Daisy down to a point where something had to give.
Daisy actually performs pieces of this book (I can’t imagine him performing the whole things as it would be over 7 hours), as well as other monologues at various venues. He currently seems to be in NYC. He also maintains his own blog. Daisy did amateur theater before Amazon.com and so the monologues are I suppose an extension of that. If you can, I would highly recommend getting this book in Audio format. I listened to it via Audible.com where it is narrated by Daisy. Daisy has an incredibly expressive voice that can have you laughing your head off at one moment and then make you depressed the next. His writing is, for someone of his own generation, anyway, brilliant. He goes off on pop-culture-induced rants, parodies coworkers, customers, and supervisors, and generally makes the book enormously enjoyable to listen to. Daisy looks a bit like Andy Richter, and his humor is not too far from Richter’s, perhaps just infused with a bit more literary and historical references that he feels obligated to throw in as compensation for his otherwise seemingly impractical college degree.
Even if you missed out on the whole “internet revolution” and find much of the book to be unfamiliar ground, I would still recommend it on the basis of it being a fascinating look at an interesting subculture or subcultures during the heady days when people were deluding themselves completely about how all the rules had changed and they no longer really had to pay any heed to common sense anymore. Plus it is a somewhat moving story about a guy who is struggling with the nihilism of today’s culture and somehow trying to stay sane, even if he seems completely insane half of the time.
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Not having studies early American history since briefly in high school, my familiarity with Benjamin Franklin consisted mainly of a couple of facts. One is that Franklin is on the $100 bill, and the second was his “discovery” of electricity via the famous experiment with a kite and a key. I wonder how many other Americans have a similarly superficial knowledge. I would contend all of us would benefit from getting a clear picture of this very influential founding father.
Salt
Bill Bryson is a favorite of mine, having written a bunch of books that are in the genre “travel narrative.” Bryson’s wit and insight not just about travel but life in general, is amazing. But just as wonderful is his voice. Luckily, most of his books he narrates himself with his half Midwestern half Brittish accent. This description doesn’t do it justice; of course, you really have to hear it. It’s not like an affected Brittish accent taken on by some (the head of my high school comes to mind), but just an odd intonation that alerts one to the fact that Bryson probably hasn’t spend his whole life in the U.S. In fact, he moved the U.K. when he was in his early 20’s and settled down there. Back in the mid-1990’s, I believe, he decided to come back to his native country and settled in a small town in New Hampshire with his family. Unfortunately it looks like we’ve lost him again as he has moved back to his adopted homeland.
The first I actually heard the name Philip K. Dick, it was from a radio host on WBAI, Jim Freund, a true Dick fanatic.
Middlesex
Bang